WHAT IF I DON’T LIKE THE PRODUCTS I ORDERED?
We’re proud of what we make and we believe that once you try us you’ll fall in love with natural too. However we recognize that not every product will work for every customer so we’ve made it easy for you to try our stuff without any risk.
We offer a 100% money back guarantee. No, it doesn’t matter if you don’t have your receipt, and no, it doesn’t matter if the product has been used (in fact we hope you’ve tried it), we will happily refund you for your purchase. All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate amazing toxin-free products, so please be honest with us, we really appreciate it!
If you purchased your product from our online store and would like to return it, please contact us.
DO YOU USE GMO INGREDIENTS?
As part of our commitment to our Green List, all of our products are GMO-free. Look out for our GMO-free symbol online and transitioning onto our product labels.
WHAT IS THE DIFFERENCE BETWEEN PARFUM, FRAGRANCE AND ESSENTIAL OILS?
‘Parfum’ or ‘Fragrance’ is required by Health Canada when an ingredient listing for the scent of a product is too long for the label or the list is proprietary. We use Parfum in limited circumstances when the list of essential oils is too long for our label. We fully disclose all of our ingredients. Full scent ingredients will always be listed on our website if the list is too long for a label.
Essential Oils are highly concentrated plant oils. Essential oils have been used for centuries for traditional healing.
DO YOU TEST ON ANIMALS?
Absolutely not! If all body care companies would use only toxin-free ingredients, there would be no need to do any animal testing in our industry. We believe that not testing on animals is not enough. We will never, ever test on animals, but our goal is to change the industry and eliminate the need to test on animals altogether.
You can help make this happen by buying toxin-free products from companies that don’t test on animals. Not only do we not test on animals, but our products will not harm the natural habitats or aquatic life when they go down the drain and out into the environment. Let’s take care of our animal friends and the world they live in.
WHAT ARE YOUR EXPIRY DATES?
All of our products are formulated to have a minimum shelf life of 2 years unopened. Some products will last longer than this however such as soap, shampoo/conditioner and body butters. Expiry dates are based on product being kept at room temperature or lower. If the product is stored in warm temperatures or humidity the expiry dates may be less than 2 years.
WHAT IS PAO (PRODUCT AFTER OPENING DATE)?
Many lotions/creams will have a specified PAO, the little open jar symbol on the label) which tells you how long it is expected to last after opening. In general, our other products are good from 1 year of opening or 2 years unopened. Beyond that it really depends on how you are storing it. Heat and humidity, as well as which essential oils were used, will have an effect as well. We have found that most of our butters remain stable for up to 4 years prior to opening with normal or cool storage conditions, but we make it a rule to not send them out once they approach 2 years.
WHAT IS THE EXPIRY DATE ON PRODUCTS WITHOUT A DATE? WHY DON’T ALL PRODUCTS LIST AN EXPIRY DATE AND MANUFACTURE DATE? (ROLL-ONS, RESCUE BUTTER, BREAKOUT BUSTER, LIP BUTTERS)
In general our products are good from 1 year of opening or 2 years unopened. Beyond that depends on how you are storing it, the heat and humidity of the environment you’re keeping it in, as well as which essential oils were used or flavours because some go rancid or lose scent faster than others.
The Breakout Buster, Lip Butters, Roll-ons and Perfumes are good for up to 2 years before opening and don't have batch stickers as the original label design did not permit it (lack of space). We hope to address this issue with future label designs.